FAQ

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  • To deposit funds to your XMarkets account, simply click on the Funding tab from within the XMarkets platform. Once you click funding from within the XMarkets platform you will be asked to choose your preferred payment method and to choose the amount you would like to deposit. Clicking on ‘proceed to secure checkout’ will lead you to an SSL protected page where you will be asked to fill in the details to your preferred payment method.

  • The minimum amount you can deposit into your XMarkets trading account is $250. The maximum amount per transaction is $10,000.

  • In order for you to withdraw money from your XMarkets account, locate the withdrawal button at the bottom of the main funding page. Upon clicking it you will be asked to choose your desired amount to withdraw and a preferred payment method. Note that credit card withdrawals only allow the initial amount deposited, thus profits made following a credit card deposit will be sent directly to your bank account.

  • Yes, you can. In order to do so, simply click the ‘withdrawal Requests’ tab in the funding and choose the withdrawal you would like to cancel and click “approve”.

  • To view your transactions history, simply click on the ‘transactions history’ tab in the funding’s lower menu. There you will find your deposits and withdrawals including failed deposits and canceled withdrawals.

  • All XMarkets contracts have strictly limited risk. The maximum possible profit and loss are displayed on the order ticket before you confirm each trade in the XMarkets platform. To open a trade, the maximum amount to risk on each trade must be available as collateral in your cash margin account. Otherwise, the trade won't go through due to insufficient margin. You can never lose more than the risk amount specified in each trade. This policy also means you'll never get a margin call since each trade has a pre-define risk level, so you can focus on your profit targets with peace of mind.

  • The strike price is the price that a fixed return options contract is based on when you initially place your trade, and remains fixed, when compared to the markets prevailing price which subsequently change. Profit and Loss is determined by comparing the strike price with the market’s subsequent price at time of expiration, and depending on the direction of the trade. When a buyer’s price and a seller’s price match, they can make a trade at the initial strike price, and then the subsequent price of the market at expiration determined the outcome of the trade. As the exchange, XMarkets executes transactions between buyers and sellers.

  • The buy and sell quantity that is shown in the XMarkets platform, displays the number of contracts available at that moment from traders who want to buy or sell at the prevailing or specified market price. When a buyer’s price and a seller’s price match, they can make a trade at that price and XMarkets executes the transaction acting as the neutral exchange intermediary for exchange members.

  • A Working Order is an order that has not yet been executed, meanwhile an Open Trade is the result of an order to open a new position that has been executed. Working orders may be contingent on either a specified time or under a specific condition - such as if the market reaches the price specified in the working order. All working orders are displayed within the Orders windows within the XMarkets platform. Open Trades are the result of orders to open new positions that have been executed and which results in open trades being established. When you have an Open Trade, the value of your open trade will go up and down based on the up and down movements of the underlying market and depending on the direction of your trade.

  • At expiration, your trade will close automatically at the settlement price. With fixed return option, when the expiration is reached there will either be a fixed profit or a loss of the initial premium paid to open the trade. At this point, it is considered a closed trade and will move to your trade history. You can also choose to close your trade early on the available market price before the expiration time is reached.

  • XMarkets uses the 128-bit SSL security system (Secure Socket Layer). This system is a digital encryption that protects all transactions and is a major security standard used by most financial institutions.